KNOWLEDGE - INTEGRITY - TEAMWORK

 As you search for the right escrow company to handle this critical and intensive transaction, it is important to make sure you ask the right questions when interviewing an escrow company. Let us help you with a few questions you should ask:

1. In today’s world of security breaches, compromised computer systems, and hackers stealing personal information, what do you do different to protect me and my personal information?

Common Answers: We take security seriously and work to protect your information. We make sure our doors are locked at night and have a security system. We trust our people and train them to always be honest and protect your information.

Our Answer: We utilize state of the art servers with the highest level of security and encryption architecture. We adhere to all regulation requirements for information storage and use proper backup methodologies to confirm data is not only backed up, but validated, and stored with security in the forefront of all IT decisions made. Further, any information processed via email utilized Microsoft’s Office 365 encryption platform. Citrus Tree Escrow has invested in the proper systems and people to make sure your information is safe. And yes, we train our staff members to protect your information, as any escrow company should, the difference being our philosophy of training involves the highest considerations of consistency and accountability through our management training and hands on supervision of your files. 

2. How do you protect against employee theft and liability?

Commons Answers: We protect against employee theft by making sure our employees are honest and fair at all times. We protect against employee mistakes by training our employees to always do right. 

Our Answer: Citrus Tree Escrow is a Department of Business Oversight escrow company which means each of our employees went through a rigorous background check by the Department of Justice. Our employees are thoroughly vetted for hire, checking references and conducting a thorough assessment of their skillset. In the unfortunate and rare event, an employee does commit theft? We carry a Fidelity Bond up to $50K which protects against employee dishonesty and theft. 

3. How do you protect against employee mistake or error?

Common Answers: In the event our employee makes a mistake, we immediately get involved to rectify the mistake and make things right. If a mistake happens, we will fix it. We never make mistakes.

Our Answer: Our employees are trained and supervised on a constant basis, continually evaluating file processing to gauge against human error. Let’s be honest, human error happens, but we use any mistakes as a training moment for all employees. Our hands-on management style creates a safe and open-door forum for all to learn from others. Communication is a corner stone to our company and this means, delivering good and bad news up front, quickly, with solutions, not just open ended problems lacking a roadmap to resolution. 

4. Why should I use you for my transaction?

Common Answers: We are the cheapest. We are the best. We are really good at what we do.

Our Answer: Well, we are the best. And it turns out we are really good at what we do. More importantly, we are meticulous, hard working people who love what we do. This isn’t a part time job for us. We LOVE escrow and our team members are family. We take what we do seriously and in many cases, our passion to deliver perfect service makes us obsessive in our communication methods.